Friday, June 24, 2005
Even More Unethical Business Practices
The proprieter of a highly successful optical shop was instructing his son as to how to charge a customer.
"Son," he said, "after you've fitted the glasses, and he asks what the charge will be, you say, 'The charge is $10.' Then pause and wait to see if he flinches.
"If the customer doesn't flinch, then you say, 'for the frames. The lenses will be another $10.' Then you pause again, this time only slightly, and watch for the flinch. If the customer doesn't flinch this time, you say firmly, 'Each.' "
"Son," he said, "after you've fitted the glasses, and he asks what the charge will be, you say, 'The charge is $10.' Then pause and wait to see if he flinches.
"If the customer doesn't flinch, then you say, 'for the frames. The lenses will be another $10.' Then you pause again, this time only slightly, and watch for the flinch. If the customer doesn't flinch this time, you say firmly, 'Each.' "
